Booking Conditions

Last Updated and Ammended: 22nd March 2008 Please read these “Booking Conditions” for your holiday carefully. We want to ensure two things happen when you choose to book a Villa. First, we want you to book the Villa that is right for you. Secondly, we want you to enjoy a memorable holiday, which provides you good value for money. The “Jet Quest Booking Conditions” spell out our obligations to you and your commitments to us when you book a Villa with us and together with the information contained in the “Essential Information” forms the basis of our contract with you. Where in these Booking Conditions we refer to “we”, “us” and “our”, this means Jet Quest Ltd. References to ‘you’ and ‘your’ means all persons (or any of them) named on the booking (including anyone who is added or substituted at a later stage). “Travel Agent” means a travel agent authorised by us. Except where otherwise expressly stated in these Booking Conditions, these Booking Conditions only apply to Villa arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these Booking Conditions to “holiday”, “booking”, “contract”, “Villa”, “tour” or “arrangements” means such Villa holiday arrangements. Our Commitment To You Your Reservation Once you have booked and paid your deposit or full payment as applicable, we will reserve your Villa on the basis of these terms and conditions. Your booking will be taken as confirmed in respect of all persons named on your booking and a binding contract between us will come into existence when we send our Booking Confirmation to you or your Travel Agent. Prior to doing so, we or the Travel Agent may send you an acknowledgement of your booking. Any such acknowledgement simply confirms that we are dealing with your booking request. Please check your Booking Confirmation together with all other documents we or your Travel Agent send you as soon as you receive them. Contact us or your Travel Agent immediately if any information which appears on the Booking Confirmation or elsewhere appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret we cannot accept any responsibility if we are not notified of any inaccuracies in any document within ten days of us sending it out. We will do our best to rectify any inaccuracies notified outside these time limits. However, you will be responsible for any costs and expenses involved in doing so except where we made the mistake and there is good reason why you did not contact us within the time limit. We can only accept a booking if the lead name is a minimum of 18 years on or before the date of departure - if under 18 at the time of booking, the written consent of a parent or guardian is required before the booking can be made.   Our Price Policy Prices shown on the website are believed correct at the time of weekly website update. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed, the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. Once you have made your booking and paid a deposit (you do have the option to pay in full at the time of booking, although you must make full payment if booking within twelve weeks of departure and the price of your chosen Villa has been confirmed by your Booking Confirmation, we will only increase or decrease it in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause Even in the above cases, we will absorb increased costs up to a total amount equivalent to 2% of the cost of your confirmed holiday (excluding insurance premiums and any amendment charges). Only if the increased costs exceed this 2% will we levy a surcharge. In either case, there will be an administration charge of £1 per person together with an amount to cover agents’ commission. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums, any amendment charges or administration charges), you will be entitled to cancel your booking and receive a full refund of all monies paid to us (except for any amendment charges) or alternatively purchase another Villa holiday from us as referred to in clause 3 - “If we change your holiday arrangements”. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another Villa holiday where you are entitled to do so in accordance with this clause. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to surcharge within 30 days of departure. If We Change Your Villa Arrangement Although it is unlikely, we may occasionally have to change your Villa holiday arrangements as they are made well in advance, and we reserve the right to do so. For instance accommodation may become unavailable. However, we promise that we will not make any significant changes (as described below) to your confirmed Villa holiday arrangements less than 14 days before departure unless we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.  The following are examples. A reduction in the number of nights of your holiday. A change of your  accommodation to a lower accommodation category for the full duration of your stay. A change of arrival/departure dates for your accommodation If there is time to do so before departure you can then choose to: • accept the changed arrangements or take the reasonable alternative holiday we offer you (if this is less expensive than your original holiday, we will refund the difference but if it is more expensive we will not ask you to pay more). If you decide not to take the alternative we specifically offer you, you may purchase any other available Villa holiday from us at the applicable price, or • cancel your holiday at no charge If you wish to cancel your holiday or accept the reasonable alternative we offer you as a result of a significant change, you must tell us within the time mentioned when we notify you about the significant change or, if no time limit is mentioned, within 7 days of our notifying you. If you do not do so, we are entitled to assume that you wish to accept the changed arrangements.   If We Cancel Your Villa Holiday We may occasionally have to cancel your Villa holiday arrangements, which we reserve the right to do. However, we promise we will not cancel your Villa holiday after the balance of payment is due unless you have failed to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable where we cancel in such circumstance. If we have to cancel, we will tell you or your Travel Agent as soon as possible. Except where you have failed to comply with any requirement of these Booking Conditions entitling us to cancel, we will offer you the choice of: • taking the reasonable alternative Villa holiday we offer you (if this is less expensive than your original holiday, we will refund the difference but if it is more expensive we will not ask you to pay more). If you decide not to take the alternative we specifically offer you, you may purchase any other available Villa holiday from us at the applicable price or • receiving a prompt refund of all monies paid to us. If you wish to purchase an alternative Villa holiday, you must tell us within the time mentioned when we notify you of the cancellation or, if no time limit is mentioned, within seven days of us telling you or we are entitled to assume that you require a refund.  Our Assurance On Standards and Assumption Of Liability a) We promise to make sure that all parts of the Villa holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that subject to these booking conditions we will accept responsibility if, for example, you suffer death or personal injury, or your contracted Villa holiday arrangements are not provided as promised or prove deficient as a result of any failure by ourselves or our employees, agents, suppliers or sub-contractors (as applicable) to use reasonable skill and care in making, performing or providing, as applicable, your contracted Villa holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents, suppliers and sub-contractors do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents, suppliers and sub-contractors). (b) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:- the act(s) and/or omission(s) of the person(s) affected or another member of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or ‘force majeure’ as defined in clause 7(c) below (c) Except where otherwise expressly stated in these Booking Conditions we regret we cannot accept liability where the performance or prompt performance of our obligations under our contract is prevented or affected by or you otherwise suffer any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever as a result of ‘force majeure’. In these Booking Conditions, ‘force majeure’ means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, airline failure, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. (d) Except where otherwise expressly stated in these Booking Conditions, where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in an hotel, the maximum amount of compensation we will have to pay you will be limited. The maximum we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable International Convention or Regulation which applies to the travel arrangements or hotel stay in question (eg. the Warsaw Convention un-amended or as amended for international travel by air, the Montreal Convention for international travel by air and/or, for carriers with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for international and national travel by air, the Athens Convention for international travel by sea) in that situation. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we are similarly not obliged to make a payment to you for that claim or part of the claim. You must give credit for all payments due or received from any carrier or hotel keeper, which relate to the claim in question. Copies of the applicable International Conventions and Regulations are available from us on request. (e) As set out in these Booking Conditions, we limit the maximum we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any personal possessions (including money) the maximum amount we will pay you is the maximum amount payable for the claim in question under the insurance policy we offer as set out under the headings ‘Summary of Principal Cover’ unless a lower limitation applies to your claim under this clause or clause 5(d) above. These limits apply whether or not you take out an insurance policy. When dealing with any such claim, we will use the definitions contained in this policy. A copy of the policy wording can be provided on request. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis, the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 5(d). This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. (f) You must notify us of any complaint or claim in accordance with clause 8 “If You Have a Complaint’. For all claims, any person(s) to whom any payment is made (and their parent or guardian if that person is under 18) must also assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide ourselves and our insurers with all assistance we or our insurers may reasonably require. (g) Please note, we cannot accept any liability for any damage, loss, costs, expenses or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which relate to any business. Please also note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which you or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure or on our website and we have not agreed to arrange them. This also includes any excursion or activity you book or purchase - please also see clause 5(j) “Excursions Activities and Brochure Information”. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out in clause 5(a) and we do not have any greater or different liability to you. (h) The promises we make to you about the services we have agreed to arrange, perform or provide as part of our binding legal agreement with you - and the laws and regulations of the country in which your complaint or claim occurred - will be used as the basis for deciding whether the service(s) in question had been properly provided. If the particular service(s) which gave rise to the claim or complaint complied with the local laws and regulations applicable to that service/ those services at the time of the claim or complaint arose, the service(s) will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question. (i) If you have the misfortune to suffer illness, personal injury or death, through misadventure, during your holiday arising out of an activity which does not form part of your contracted holiday arrangements with us, we will offer to help where possible and appropriate in our reasonable discretion, by for example: 1) providing our general assistance; 2) paying your initial legal costs where you take legal action against the third party responsible for the injury, illness or death as a result (as long as we have agreed to pay them before you incur those costs and you have asked for our help within 90 days of the accident). All assistance (financial or otherwise) is subject to a maximum total cost to us of £5,000 per booking. We will not provide help with legal costs if you have a Legal Expenses Section in your Holiday Insurance Policy or any other insurance policy on which you are entitled to rely. Also, if you successfully claim for these costs against a third party, we will require you to reimburse us for any costs we have paid for or to you up to the maximum amount of the costs you actually receive or are entitled to receive. Requests for our assistance under this section should be sent direct to the Customer Services Manager,  Jet Quest, Quest House, 52 Swyn Y Nant, Gelli Seren, Tonyrefail, CF39 8FE (j) Excursions and activities—We may provide you with information (on our website, in our brochure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting but which you can not book with us in the UK. We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. Except as set out below, we cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 5(a) of our Booking Conditions will not apply to them. We do not, however, exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury. We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the resort/area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If we become aware of any material alterations to resort/area information and/or such excursions and activities which can reasonably be expected to affect your decision to book a Villa holiday with us, we will pass on this information at the time of booking. Where we or any of our local representatives make or take any booking for or from you in respect of any activity or excursion, we do so solely as booking agent for the organiser or operator of the activity or excursion. This is the case regardless of whether the activity or excursion is advertised or mentioned in our brochure, on our website, in resort, or elsewhere. Your contract for any such activity or excursion will be with the organiser or operator of that activity or excursion. We have no liability for any such activity or excursion or for any act(s) or omission(s) of the organiser or operator or for any of its/their employees or agents or any other person(s) connected with the activity or excursion. If we are found liable in any respect for any such activity or excursion (for example in our capacity as booking agent), that liability is limited to the cost of the particular activity or excursion concerned. In the event of any such liability arising on any basis, we are also entitled to rely on clauses 5(b), (c), (d), (e) (in relation to personal possessions) (g) and (h). Any claim must also be notified in accordance with clause 8. Please note: we only act as booking agent where our local representatives have been formally authorised by us to sell or book the activity or excursion in question. Our local representatives are instructed not to sell or book any activity, excursion or other service which they have not been formally authorised to sell or book. We do not act as booking agent and have no other connection with or responsibility or liability for any activity or excursion where this is not the case. Any advice or assistance on or with any activity or excursion provided by any local representative does not mean or imply that the activity or excursion is sold by the local representative or ourselves or that any such advice or assistance is given on our behalf. Our Complaints Procedure Please also see “If you have a complaint” below which sets out the steps you must take in the event of your having reason to complain or make a claim. Disputes arising out of, or in connection with this contract which cannot be amicably settled may be referred to arbitration . Arbitration provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. This does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. In addition, it does not generally apply to claims which are solely in respect of physical injury or illness or their consequences. Arbitration can  however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and statement of claim must be received within 9 months of the date of return from the holiday. Outside this time limit arbitration may still be available if we agree. Special Note: We both agree that any dispute, claim or other matter of any description (and whether involving personal injury or not) which arises out of or in connection with your contract or Villa holiday must be dealt with under an Arbitration in the Courts of England and Wales only (unless you are a resident of Scotland or Northern Ireland in which case any proceedings must be brought in either the Courts of your own country or those of England and Wales). We both also agree that English law (and no other) will apply to your contract (unless proceedings are brought in Scotland or Northern Ireland, in which case Scottish or Northern Irish law, as applicable, will apply instead). If this provision is not acceptable to you, you must tell us before booking your holiday. Website Brochure and Other Information All information contained on this website or in our brochures or which is otherwise produced or published by us is based on information available at the time of publication and website update. We reserve the right to change any website or other information before your booking is confirmed and the amended information will then form part of your contract with us. If any part of these Booking Conditions is found to be unfair or unreasonable, the remaining terms will still be valid. Whilst every effort is made to ensure the accuracy of this brochure, our prices and other information at the time of publication, regrettably errors do occasionally occur. We reserve the right to correct errors prior to confirming your booking. You must ensure you check all details of your chosen holiday (including the price) with us at the time of booking Your Commitment To Us Deposits and Special Requests You must pay a deposit of £150.00 for all Villa holidays in 2008 at the time of booking, plus all appropriate insurance premiums if applicable. If booking within twelve weeks of your departure, you must pay the full cost of your Villa holiday when you book.. You should read and ensure you understand this agreement (raising any queries you may have with us) before asking us to confirm your booking. By asking us to confirm your booking, you are liable to be regarded as having had the opportunity to have read and understood our Booking Conditions, and to have actually done so before a contract between us came into existence. If you are booking a late/special offer Villa holiday, any extra information and conditions that apply to the late/special offer holiday will also be part of your contract. If in doubt, you should check with your Travel Agent or us. If you have a special request, we will do our best to help, but we cannot guarantee it except as set out below. Please advise your Travel Agent or us (if booking direct) of your request at the time of booking and make sure that we are given as much detail as possible. If your special request is vital to your holiday, it must be specifically agreed with us before or at the time you book your Villa holiday. We promise to comply with any special request which we have specifically agreed. General confirmation that a special request has been noted or passed on to the supplier or the inclusion of a special request on your Confirmation and Account or on the acknowledgement of your booking or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. If any additional cost is applicable, it will either be invoiced to you prior to your departure or should be paid for locally. Paying For The Balance of Your Holiday Our Booking Confirmation will show the total price you must pay for your Villa holiday. If any additional charge which is not included in our promise not to surcharge (see clause 2) becomes payable (for example costs relating to special requests made by you), a revised invoice will be sent to you showing that charge. We must receive the full cost of your Villa holiday (less any deposit(s) which you have already paid) no later than twelve weeks before departure or within seven days of the invoice date, whichever is later. If you book through a Travel Agent, you should make sure that you pay the Travel Agent in enough time to allow the money to reach us by this deadline. If you decide to select the option to pay in full at the time of booking, you may do so, but this will not change any of the conditions which form part of this contract. If you book within twelve weeks of your departure, you must pay the full cost of your holiday when you book. If for any reason the full cost of your holiday is not received by us or your Travel Agent on time, we or your Travel Agent will write and tell you that the payment is overdue. If it is still not received by us or your Travel Agent within 7 days of the written reminder being sent out, we will be entitled to treat your booking as cancelled by you and keep your deposit. If we do not cancel straight away because you have promised to make payment, you must in addition pay the cancellation charges shown in paragraph 14 depending on the date we reasonably treat your booking as cancelled. All money you pay to a Travel Agent for your Villa holiday with us will be held by the Agent on our behalf until it is paid to us. Please note this does not apply to any money paid to the Travel Agent for any services not provided by us (for example Travel Agent’s administration fee or service charge or car parking). Please note, where payment of the full holiday cost or a balance payment is made by credit card there will be a processing charge of 2% of the holiday cost. If You Change Your Booking Should you wish to change your Villa holiday arrangements in any way we will do our best to meet your wishes. We will charge an amendment fee for any such change of £30 per person.  Any change you make within 12 weeks of departure will be treated as a cancellation by you and we will make a cancellation charge as set out in clause 14 below. Where the price of your Villa holiday depends on the number of people booked into the accommodation and someone in your party cancels, the price will be  remain the same as it is the Villa you are booking. Any increase in what you have to pay as a result of  change will not be covered by your travel insurance policy as it is not a cancellation charge. Also, you may not change from a full price Villa holiday featured on our website to one of our Late Availability, or any other Special Offer Villa holidays or to any Villa holiday which is only advertised on our website. If You Cancel Your Booking If you wish to cancel all or part of your booking, you should ask your Travel Agent to write to us or, if you booked direct, the person who made the booking must write to us. If some or all of your party cancel their Villa holiday we are entitled to treat your booking as cancelled in accordance with these Booking Conditions. No. of days before your departure we receive your written cancellation or we cancel as mentioned above Amount you must pay More than 56 days Deposit 29-56 Days 50% of holiday cost* or the deposit if more 23-28 Days 70% of the holiday cost* or the deposit if more 16-22 Days 80% of the holiday cost* or the deposit if more 8-15 Days 100% of holiday cost* for the deposit if more Within 7 days of departure or after 100% of holiday cost. “Villa Holiday cost” does not include insurance premiums and any handling/amendment fee or other costs paid if you changed your booking which are not refundable in the event of your cancellation. Please also see clause 13 above. We will also refund your deposit in full if you cancel your holiday because you are made redundant, provided we are told at least twelve weeks before your departure date and receive confirmation from the employer concerned.  Your Holiday Insurance  Adequate and appropriate travel insurance is essential for your protection. Each member of your party must have an appropriate insurance policy  arranged by an***INSURANCE COMPANY*** or another policy giving at least as good cover before when you place a booking. It is your responsibility to ensure that the insurance cover you purchase is adequate and appropriate for the particular needs of you and your party. Please read your policy details carefully and take them with you on holiday.  Your Responsibilities (a) You must ensure that you and your party have valid acceptable passports and any appropriate visas required for your holiday (including your journey to and from your holiday destination) – for more details see the information on “Passports & Visas” in the Essential Information section. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation(b) You should check what vaccinations and other health precautions are required or are advisable for your chosen destination and journey with your doctor in good time before departure. (c) Airline regulations state that women 28 weeks or more into pregnancy at the time of return travel must have written confirmation from a doctor that they are fit to travel when checking in for their outward flight. Normally, permission to travel is refused after 32 weeks. We can only accept your booking upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger for this reason. (d) You must be responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you by terminating your Villa holiday arrangements if your behaviour is or is likely to be, in our reasonable opinion, disruptive, upsetting or dangerous to yourself or anyone else or if you have caused or are likely to cause damage to property. We will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate the holiday arrangements due to your unacceptable behaviour. In this situation we will then have no further responsibility for you. (e) You must tell us if you have an existing medical problem or disability that may affect your Villa holiday before you book your Villa holiday giving us full details at the same time. If in our reasonable opinion, your chosen holiday is not suitable for your medical problem or disability or you are not travelling with someone who can provide all assistance you may reasonably require, we have the right to refuse to accept the booking. If you do not give us full details of your medical problem or disability at the time of booking, we can also cancel the booking when we find out the full details if in our reasonable opinion the holiday is not suitable or you are not travelling with someone who can provide all assistance reasonably required. If we cancel in this situation, cancellation charges as set out in clause 14 must be paid by the person concerned. If You Have a Complaint Please also see clause 6 “Our Complaints Procedure”. This sets out how any unresolved claim or disputed matter (or other matter between us) may be dealt with if you or we wish to pursue it. Please in particular see the Special note to clause 6. You Can Write To Us At The Following Address; JetQuest Uk Ltd - Complaints Department Quest House, 52 Swyn Y Nant Gelli Seren,  Thomastown South Wales CF39 8FE We do our best to give you an enjoyable, trouble-free Villa holiday, but occasionally even the best laid plans can go wrong. If you have a problem or complaint about the overseas part of your Villa holiday you must tell phone our representative whilst abroad as soon as possible so that it can be sorted out on the spot. You must also tell the supplier you are complaining about. If you remain dissatisfied you must then write to us with full details, giving your Villa holiday reference number and day time and evening telephone numbers within the following time of your return from holiday:- (1) 28 days if your complaint or claim does not involve death, personal injury or illness or (2) 3 months if your complaint or claim involves death, personal injury or illness. As it is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly, any compensation you may have been able to claim could be reduced or even lost altogether if you do not follow the complaints procedure set out in this clause. In the event of a problem or complaint involving the negligence of any of our suppliers, subcontractors or agents (as opposed to any negligence on our part or on the part of any of our employees acting within the course of their employment) we cannot accept any liability if you do not report the complaint in accordance with the procedure set out above and/or you fail to report the complaint to us in writing giving full details as set out above within 28 days or 3 months (as applicable - see above) of your return from holiday. Addendum Prices are per Villa unless otherwise stated. Prices include accommodation as booked and any extras that you wish to have (if any) Prices are subject to availability and correct at time of print but may be subject to change. All offers are valid until December 2008 and are subject to availability.. Balance will be due 12 *** weeks*** prior to departure. ***Upon cancellation, the standard cancellation terms and conditions will apply. Jet Quest reserves the right to withdraw all offers at any time.           For further Information or to Book Your Villa Call 01443 670031 Alternatively Text : JQ1 Your Name & Address to 07855 784422